Shipping & Delivery
Here's how it works
Processing Time:
The processing time for our handmade jewelry is typically 1-2 business days. Please note that custom-made or personalized items may have a longer processing time, which will be indicated on the respective product page.
Shipping Carrier:
We ship our products using Deutsche Post. Shipping costs vary depending on the delivery location and will be displayed during the checkout process.
Shipping Times:
Estimated shipping times may vary depending on the destination. Generally, the delivery time is:
- Within Germany: 2-3 business days
- Outside Germany: 5-8 business days
Please note that these estimates are based on standard shipping.
Tracking:
All orders are shipped with a tracking number, allowing you to monitor the status of your delivery online. Tracking information will be provided to you via email once your order has been shipped.
Import Duties and Taxes:
Please be aware that the buyer is responsible for any import duties, taxes, or customs fees that may occur upon entering the destination country. These costs are not within our responsibility.
Delivery Address:
Ensure that your delivery address is correct and complete to facilitate smooth delivery. Changes to the delivery address may not be possible after shipping.
Shipping Confirmation:
Upon shipping your order, you will receive a shipping confirmation via email with all relevant information, including the tracking number.
If you have further questions about our shipping policies, feel free to reach out. Thank you for your trust in Ekesdana!
Returns
This is how we proceed
At Ekesdana, we strive to ensure that you are completely satisfied with your handmade jewelry. If, for any reason, you wish to initiate a return, please review our return policy:
1. Return Period:
You may return unworn and undamaged items within 30 days of receiving the goods.
2. Return Conditions:
The jewelry must be in its original condition, unworn, and free from any signs of use. All attached tags, labels, and packaging must be intact and returned.
3. Customer Return Costs:
The costs of return shipping are the responsibility of the customer unless the return is due to an error on our part or a defective item.
4. Return Process:
To request a return, please contact our customer service at ekesdanasmv@gmail.com, providing your order number and the reason for the return. Upon approval of your return request, we will provide you with detailed return instructions.
5. Refund:
After receiving and verifying the return, we will refund the purchase price to the original payment method. Please note that the refund process may take several days depending on the payment method and bank institution.
6. Non-Returnable Items:
Due to their individual nature, certain custom-made or personalized jewelry pieces may not be eligible for return. In such cases, we will inform you before the purchase.
7. Damaged or Faulty Items:
In the event of a defective or damaged item, please contact us immediately. We will assess the situation and, of course, offer an appropriate solution.
This return policy is part of our Terms and Conditions and may be updated without prior notice. If you have further questions, we are happy to assist. Thank you for your understanding and cooperation.
Guarantee at Ekesdana
Our business policy
We at Ekesdana stand by the quality of our products and want to ensure that you are completely satisfied with your purchase. Therefore, we offer a warranty on all our items. Here are the key details about our warranty:
Warranty Duration:
Our warranty covers 365 days from the date of purchase. It applies to manufacturing defects and flaws that occur during normal use.
Covered Elements:
The warranty applies to all manufacturing defects that affect the functionality and integrity of the product. This includes material and craftsmanship errors.
Exceptions to the Warranty:
The warranty does not cover damages caused by improper use, improper care, accidents, or normal wear and tear. It also does not apply to custom-made or personalized items unless there is a clear manufacturing defect.
Claiming the Warranty:
To claim a warranty, please contact our customer service at [contact information]. Please inform us of the defect or flaw and, if possible, include photos to illustrate the issue.
Refund or Exchange:
After reviewing your warranty claim, we will either offer a refund or exchange for the defective item. The decision rests with us and is based on the specific circumstances.
Shipping Costs:
The shipping costs for the return as part of a warranty claim are covered by us. Please contact our customer service before shipping to receive instructions.
We hope you can enjoy our products without any issues, but in the case of a defect, we are here to help. Your satisfaction is our top priority. Thank you for choosing Ekesdana!
Our privacy policy
Your information is safe with us
We at Ekesdana appreciate your trust and take the protection of your personal data seriously. Our privacy policy explains what information we collect, how we use it, and how we protect it.
Collected Information:
We only collect the necessary information required to process your order. This includes your name, address, email address, and payment information.
Use of Information:
Your data is solely used for internal purposes to process your order and improve our service. We do not share your information with third parties unless it is necessary for the order process or legally required.
Data Security:
We implement reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. Your payment information is transmitted securely and is protected.
By using our services, you agree to this privacy policy. If you have any questions, we are happy to assist. Thank you for trusting Ekesdana.